RPA implementation depends on people: not robots. This is why teamwork in an RPA project is different from a typical IT project. A superior can test a robot, while a developer and user can interact directly to ensure an efficient development process. All the project participants form a united team that makes a robot a fully-fledged employee.
Active interaction with subject specialists and the entire team is critical for success of an RPA solution. In the context of robotization, employees may be concerned about their job. And here, it’s important to explain that RPA is about helping a specialist: not replacing them. Automation with the help of RPA robots does not—and cannot—replace a human; instead, it only covers part of the process.
Make sure to assure the staff that software robots are assistants: not substitutes. A robot’s goal is to free a valuable specialist from routine, mundane operations so they can invest more time in communicating with the team and handling bigger tasks.
During implementation of ELMA RPA, we share:
- implementation methodologies
- Helpful texts and webinars
- RPA integration cases
- learning materials